RETURNS & REFUND POLICY

RETURNS PROCESS

We have a 30 day return policy, which means you have 30 days from date of purchase to request a return and have your item returned.

To be eligible for a refund or store credit (exchange), the following conditions must be met:

  • Items must be returned in original condition, unworn, unused, with tags attached.
  • Proof of purchase is required for all returns.
  • Please ensure items are received by our warehouse within 30 days. Failure to do so, may result in your return not being accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

To start a return, please email us at info@dolans.co  

If your return is accepted, we'll send you our return details. Items sent back to us without first requesting a return will not be accepted.

Please note that postage costs for returning items, will be the responsibility of the customer, unless the product has been deemed faulty, or sent incorrectly by Dolans.

We suggest that all returns are sent with tracked postage.

We will not be responsible for the loss or damage of your return during transit.

DAMAGES & ISSUES

Please inspect your order upon receipt and contact us within 72 hours if the item is defective, damaged, or if you received the wrong item, so that we may evaluate the issue and make it right.  Be sure to include a photo of the faulty item and your order number, so our team can assist you before processing a return.

All faulty items will be assessed to determine if the issue is due to a manufacturing defect. If so, we will offer a replacement, repair, or a gift card equivalent to the item's value. Please note that if the item is returned without prior contact, we may not be able to accept your return.

LOST PARCELS

If no one was home at the time of delivery, the carrier may have left the package in a safe place. Please check around your property and ask neighbours or building management, as they may have accepted the package on your behalf. We also recommend double checking the shipping address listed in your order confirmation to ensure it was sent to the correct location. If the shipping address has been entered incorrectly by the customer, any additional shipping costs incurred will be the responsibility of the customer.

If you’re still unable to locate the parcel, please contact the carrier directly, as they are responsible for the safe delivery of your order. In many cases, the carrier may offer a resolution or compensation. If you need further assistance, feel free to email our team.

REFUNDS

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note, refunds can only be issued back to the original payment method.

For orders placed with Afterpay, if the full 4 instalments have been paid, Afterpay will refund the value of the return or, if part of the instalments has been paid, Afterpay will adjust the fortnightly payments to reflect the return value.

Please note that postage costs are nonrefundable.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@dolans.co

STORE CREDIT (EXCHANGE)

If you'd like to return your item for a store credit (exchange), we're happy to help. Simply let us know when you contact us about your return, and upon acceptance of the return, we will issue you a store credit for the full amount (excluding postage costs).

You will be notified via email with your store credit details.